Lazada Express Philippines
Lazada Express Philippines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Express Philippines has a 1.7 star rating from 162 reviews and consumers are mostly dissatisfied with delivery reliability and support.
Positive Feedback
Some buyers mention a wide product variety and occasional fast delivery when other couriers are used; many still seek delivery of goods via the platform.
Negative Feedback / Risk Areas
- Frequent failed or delayed deliveries and false delivery attempts noted in Lazada Express Philippines reviews.
- Unresponsive riders and poor customer service lead to unresolved refunds and cancellation problems.
- Reports of stolen or mishandled parcels and hub backlogs, especially at Meycauayan/Meycauayan hub.
Key Takeaways for Future Customers
- Consider COD instead of autopay and document orders for refund claims.
- Ask sellers to use alternative couriers and monitor tracking closely.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Express Philippines has a 1.7 star rating from 162 reviews and consumers are mostly dissatisfied with delivery reliability and support.
Positive Feedback
Some buyers mention a wide product variety and occasional fast delivery when other couriers are used; many still seek delivery of goods via the platform.
Negative Feedback / Risk Areas
- Frequent failed or delayed deliveries and false delivery attempts noted in Lazada Express Philippines reviews.
- Unresponsive riders and poor customer service lead to unresolved refunds and cancellation problems.
- Reports of stolen or mishandled parcels and hub backlogs, especially at Meycauayan/Meycauayan hub.
Key Takeaways for Future Customers
- Consider COD instead of autopay and document orders for refund claims.
- Ask sellers to use alternative couriers and monitor tracking closely.
Media from reviews
Quezon City, Manila
Palpak grabe ka palpak nga courier
Palpak grabe ka palpak nga courier. Duha ka order nako palpak! Bogo sad kaayo ning lazada ana ilang Lexph.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnacceptable Delivery Service by Lex Courier in Pampanga
Just want to express my extreme frustration with Lex Courier and their repeated failure to deliver my orders. This is not the first time an order placed through Lazada via Lex has been marked as failed delivery. Whether it's a paid order or COD parcel, the result is always the same non-delivery.
In contrast, I've had positive experiences with other couriers like Shopee and J&T, where, even if I'm unavailable, they make every effort to deliver. But Lex Courier? They don't even try.
On multiple occasions, delivery staff such as Tyrone Manansala Ponio and Jerick Aguilar David have falsely claimed to attempt delivery by sending a photo of my apartment. However, no calls or texts were made, and there was no real effort to deliver the package. This kind of lazy, deceptive behavior is unacceptable.
Now, I'm being told that an accident occurred, but there's no proof—no police report or documentation to verify this claim. Until that happens, it's clear to me that Lex Courier is simply making excuses to cover up their incompetence and lack of professionalism.
I strongly urge Lazada to reconsider its partnership with Lex Courier, as they are providing an unreliable and dishonest service. I will never use Lex for any future orders, and I'll be warning others about the unprofessionalism I've experienced.
This is beyond frustrating, and I expect a resolution.
Preferred solution: Deliver product or service ordered
Virginia Beach, Virginia
BUMS, Takes too long to deliver, Lex MAYCAUAYAN SHOULD BE demolished
Delivery takes 2 days from China to Philippines and it gets stuck in LEX PH for TWO WEEKS.
Horrible logistics, i hope you get bankrupted
User's recommendation: DONT ORDER FROM LAZADA WHEN THEY'RE PARTNERED WITH LEX PHa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Angeles City, Central Luzon
Unreliable delivery
Lazy couriers don't bother to deliver packages or steal them. Most of the time, they claim a failed attempt to deliver, but they have never been at the delivery address at all and take false photos of the package.
- No pros because they are lazy bums
- Unreliable and untrustworthy delivery man
Preferred solution: Apology
User's recommendation: Don't accept packages delivered by Lex
Cebu City, Cebu
DELAYED AND NO COMMUNICATION, *** CHATBOT
This is so depressing. I ordered a phone because mine suddenly stopped working and guess what, it's been stuck "In Transit" and they keep moving the delivery date and still miss it.
No reason why! And Lazada doesn't give you a chance to speak to a real agent.
Just their useless chatbot. This is my first ever terrible experience with Lazada and they don't value loyal customers.
Quezon City, Manila
Very delayed delivery
To Lazada, let your sellers choose the shipping option so they can avoid LEX PH!
The service is very slow, the parcel has a lot of stops, from sorting centers to delivery hubs but takes days to reach the customer!
More than a week of delivery is more than sufficient for a local transaction, but you still failed to deliver it on time! You have no idea how inconvenient it is.
Tiktok shop and Shopee has way faster delivery than you. The only time you deliver fast is when you choose JnT, but LEx PH? Outrageous.
In fact, I have an order that was supposed to arrive Sep 17, but it's now Sep 20 as of this writing, and the status is still "on the way", like to where?
Offering a voucher for the delay is not useful, because I will now refuse ordering here. Why should I, if Tiktok shop and Shopee has better delivery service?
User's recommendation: Never depend on autopay. For Lazada, better go with COD so you can refuse to pay it when it's late, then you save yourself from processing a refund which is another hassle.
San Jose Del Monte, Province Of Bulacan
Horrible Service
I've placed five orders with lazada 2 were fraud 2 were failed delivery due to my changes when I did nothing so you've completed one out of five that's a 20% success rate that makes you a horrible company
Angeles City, Province Of Pampanga
Slow logistic
Lazada express ph is the most slowest courier i have encountered, takes a day or two in every stop, sortation center, or even at delivery hub.
User's recommendation: If lex becomes your courier, expect slow delivery.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy item was stolen in transit!
The CCTV I ordered never arrived! All I got was black bubble wrap bunched up into a ball and secured with packaging tape!
The thief cut out the delivery label and stuck it unto a small lazada bag where the ball of bubble wrap was also placed into. I've been repeatedly filing for a refund because either an automated system or stupid Lazada agents keep closing my case on the app. There is even evidence provided by the seller that the item was packaged properly in the black bubble wrap that I ended up getting.
I JUST WANT MY MONEY BACK! 2000 pesos is a drop in the water for a big company like Lazada yet they refuse to own up to the failure of their logistics arm!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelay in shipping and package rotting in Meycauayan hub
A Lazada package sent to the Meycauayan hub on June 7th is experiencing a delay, remaining at the hub as of June 14th, despite other packages, including those from overseas, being delivered. This delay is particularly notable since the package is a local shipment, and I had already contacted Lazada CS for a follow-up without resolution. This is a warning for others ordering from Bulacan-based sellers on Lazada to expect potential delays due to this specific hub.
User's recommendation: Order from a seller from south or on the orange app
Quezon City, Manila
LEX - No one pick up the item for Return.
I opted for pick to return a parcel last weekp but no one showed up. I tried calling and texting the numbers of the courier to no avail.
Today the request got cancelled and so I contact customer care chat. And suggested to drop it off nlng. Ang kaso mejo malayo ung location.
Haysss ngyon lng nagkareturn oos LEX pa..
Nung nkaraan nmn LEX din, paakataga dumating ng order.. Naligaw or nkalimutan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll my orders are delayed
All my orders are delayed, placed orders early to make sure they will be received on time but still delayed, not moving for 6 days now! Customer service tickets are useless also!
- Variety of products
- Easy to use app
- Expired items
- Delayed deliveries
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse reason
Ralph Enrique Amante falsely said that I asked him to reschedule delivery. This has already happened twice (September 2 and September 18) for two different products.
Preferred solution: Do not let him handle my deliveries
Tuguegarao City, Province Of Cagayan
Disappointment
Lazada cannot do anything with their courier lex ph. No movements, no action.
Very very bad experience. No system at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed parcel
I have a parcel with waybill number MP130437**** that was shipped last April 13 and departed San Pedro sorting center last April 15. It has been 7 days since the last update.
Please expedite delivery; this is not acceptable! I badly need the items.
- Free shipping
- Inconsistent delivery performance
Preferred solution: Deliver product or service ordered
Paranaque City, Province Of Rizal
Late delivery
My order has been stuck at Tondo I/Ii since June 12,2025 and until now there is no progress and update in the order status for almost 5 days. I placed the order on June 10 and until now I didn't receive my order because it's stuck at Tondo I/Ii. My order is not from overseas but it takes too long to deliver.
Brands Related to Lazada Express Philippines
Aliexpress
“So my story is I made a purchase of $1783.62 for multiple items. Come to find out, they divided those...“
Lazada Malaysia
“Seller sudah buat refund which is settled refund by 13/11 and ready to be received by me 20/11 but until...“
Lazada Philippines
“I will cancel my order because i dont have some money to pay my order and i have some problem about my...“
MoneyGram
“The first five no business was even there. She ended up going one hour's drive away and found another...“
Companies Similar to Lazada Express Philippines
J And T Express Philippin...
“The number 0975871**** called me, it was the JT rider for my parcel that's about to arrive, I told them...“
Entrego Philippines
“Hi sir I want ask about status my parcel this my contacts no.0930899**** my order no.202411****8387 gomo...“
Ninja Van
“Incompetent and complacent. I am appalled at this company's inefficiency in doing basic delivery...“
2go Express
“2GO Express, redefining the word delay. If youve ever wondered what it feels like to watch your package...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.